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Shipping Policy

Made to order

Your case is printed after you order, so it ships once production is finished. Delivery times vary with production and the carrier, so we do not promise a delivery date. You will get an email with tracking as soon as your order ships.

Shipping cost

Orders over USD 50 ship free. For smaller orders, the shipping cost is calculated and shown at checkout before you pay.

Tracking shows "Label Created"

If your tracking still says "Label Created" with no movement after 7 business days, email us at hotarupods.official@gmail.com with your order number. We will send a replacement or refund you.

Delivered, but you did not receive it

First check around your home, with neighbors, and with anyone else at your address. If it is still missing, file a Missing Mail request with USPS here: https://www.usps.com/help/missing-mail.htm. Then email us your order number and we will help you from there.

Wrong address

Please check your address carefully at checkout. If you notice a mistake, email us straight away with your order number. We can change the address only if the order has not shipped yet. If a package is returned or lost because the address entered at checkout was wrong, re-shipping is at the customer's cost.