Refund policy
Refund Policy
Every Hotaru Pods case is printed to order after you buy it. That is why our policy has two parts: a short window to cancel, and the Perfect Fit Promise if something arrives wrong.
1. Cancelling an order
You can cancel within 12 hours of placing your order, as long as it has not gone into production. Email hotarupods.official@gmail.com with your order number. After the 12 hours, printing has started and we cannot cancel the order.
2. Change of mind or wrong model ordered
Each case is custom printed for the AirPods model you choose, so we cannot accept returns or exchanges for a change of mind or because the wrong AirPods model was selected. Please check your AirPods model before you order.
3. The Perfect Fit Promise
If, within 7 days of delivery, your order arrives with any of these problems, we will make it right with a free replacement or a refund:
- The print is faulty or misprinted.
- The case is a different type or model than the one you ordered.
- The case is cracked, scratched or damaged.
- An item is missing from your order, or you received the wrong item.
4. How to claim
Email hotarupods.official@gmail.com within the 7 days and include:
- Your order number.
- Clear photos and a short video showing the problem.
- A photo of the shipping package and label.
We will reply within 1 business day.
5. Refunds
Approved refunds go back to your original payment method. The amount refunded is the price you paid for the affected item after any discount. Your bank or payment provider may need several business days to show the money.
